FAQ

Our holders are made from PLA (Polylactic Acid), a recyclable thermoplastic polyester derived from renewable sources like corn starch or sugar cane. Our bands are made from high-quality materials including stainless steel, and silicone. Each product description provides specific details about the materials used.

Installing a new band is easy! Each band comes with step-by-step instructions. You can also refer to our video tutorial available on the website.

We offer a 30-day return and exchange policy. If you are not satisfied with your purchase, you can return or exchange the product in its original condition. Please visit our Returns & Exchanges section for more details.

Shipping times vary depending on your location. Domestic orders typically arrive within 5-7 business days, while international orders may take 10-15 business days. We offer expedited shipping options at checkout.

Yes, we ship to most countries worldwide. Shipping fees and delivery times vary based on destination.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s website.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as Apple Pay. All payments are securely processed.

For general inquiries, support, or product questions, please contact us using the email form located on the "Contact Us" page or utilize the site chatroom in the right corner of the webpage. Our support hours are Monday- Friday, 9 AM to 5 PM EST. We aim to respond to all messages within 24 hours.

For metal and silicone bands, you can use water and a soft brush.

If you receive a defective or incorrect item, please contact our customer service team immediately with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.